Frequently Asked Questions
Shipping
How long will it take for my order to arrive?
Even at the bottom of each product page, it states the estimated delivery time.
Can I track my order?
Yes, once your order has been shipped, we will send you an email with your tracking number and a link so you can track it at all times.
Payments
What payment methods do you accept?
We accept credit and debit cards, payments with Mercado Pago, PayPal, Apple Pay, among other secure methods.
Is my payment secure?
Yes, all payments are encrypted and protected to ensure your security.
Guarantees
What happens if my order arrives damaged?
If your product arrives broken or unusable, contact us within the first 10 business days and we will gladly make a replacement.
Orders and stock
How do I know if my order was placed correctly?
Upon completion of your purchase you will receive a confirmation email with a summary of your order.
Can I cancel or modify my order?
Once confirmed, the order cannot be canceled or modified, as we begin the packing process immediately.
Other questions
How can I contact them?
You can contact us via WhatsApp or email; for more information, go to the "Contact" tab.
Do they have a physical store?
We currently only sell online to offer you the best experience and the best prices.