Privacy policies

At Eternal Moments , we are committed to protecting your privacy and ensuring the security of the personal information you provide to us. This policy describes how we collect, use, and protect your data when you visit our online store and make purchases.

1. Information we collect

We may collect personal information that you provide when placing orders, subscribing to our newsletter, or contacting us, including:

• Full name

• Shipping and billing address

• Email

• Phone number

• Information related to the personalization of your products (photos, names, songs, messages, etc.)

2. Use of information

The information we collect is used for:

• Process and ship your orders correctly

• Customize the products according to your specifications

• Answer your questions and provide customer support

• To send you promotions, news or relevant information (if you agreed to receive them)

3. Protection of your data

We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Your personal data is stored securely and is only accessible to authorized personnel.

4. Share information

We do not sell or rent your personal information to third parties. We may share your data with:

• Shipping companies to deliver your orders

• Service providers that help us operate the store (e.g., payment processing)

5. Cookies and tracking technology

We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

6. Your rights

You have the right to:

• Access the data we have about you

• Request corrections or deletion of your personal information

• Withdraw your consent to receive marketing communications

7. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on our website, indicating the date of the update.

Last updated: February 24, 2024