Terms and conditions
Welcome to Eternal Moments . By making a purchase in our store, you agree to the following terms and conditions. Please read them carefully before using our website or placing an order.
1. General Information
Eternal Moments is an online store dedicated to selling personalized products . All our items are made to order, according to the specifications and customizations chosen by the customer.
2. Customization and orders
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Before confirming your purchase, please make sure that all information (photos, names, songs, messages, etc.) is correct.
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The images and designs shown on the site are representative; the final result may have slight variations due to materials or lighting in the photos.
3. Shipping
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Delivery times vary depending on the destination and the type of product.
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Eternal Moments is not responsible for delays caused by the parcel service or causes beyond our control (weather, logistics, holidays, etc.).
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We provide a tracking number so you can track your order.
4. Returns and refunds
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Because these are personalized products , returns and refunds are not accepted except in the case of a verifiable error on our part (for example, incorrect name or damaged product).
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If you receive a damaged or defective product, you must contact us within the first 48 hours after receiving it, sending photos of the item.
5. Payment methods
We accept payments through the secure platforms available in our store (card, bank transfer, or digital services). Eternal Moments does not store or have access to your bank details.
6. Intellectual Property
All designs, images and content on the site are the property of Eternal Moments and may not be used without prior authorization.